Shipping Policy

SHIPPING & DELIVERY POLICY

At Misk & Silk Boutique, we are committed to processing and shipping orders as quickly, safely, and reliably as possible.

Please review this Shipping & Delivery Policy carefully before placing an order.

Before proceeding to checkout, customers are required to acknowledge that they have read and understood our Shipping & Delivery Policy and Returns & Refunds Policy.

ORDER PROCESSING & DISPATCH

Most orders are processed and dispatched within 1–3 business days after the order is successfully placed and payment is confirmed.

During holidays, major sales, product launches, periods of high order volume, or other peak periods, processing may take up to 6 business days.

Orders placed on weekends or recognized holidays will generally begin processing on the next applicable business day.

Processing time is separate from carrier shipping/transit time.

The estimated delivery time for your selected shipping service generally begins after your order has been processed and transferred to the shipping carrier.

Orders requiring customization, special preparation, alteration, preorder fulfillment, or other special handling may require additional processing time when disclosed on the applicable product page or at the time of purchase.

ESTIMATED DELIVERY TIMES

After an order has been processed and dispatched, estimated carrier transit times are generally:

United States: 2–3 business days

Canada: 7–15 business days

Australia: 7–15 business days

Europe: 7–15 business days

Rest of the World: 7–15 business days

These timeframes are estimates and are not guaranteed delivery dates unless a specific shipping service is expressly identified as guaranteed.

Processing time should be considered separately when estimating the total time between placing an order and receiving it.

Carrier transit times may vary depending on the destination, shipping service selected, carrier conditions, customs processing, weather, holidays, and other circumstances.

EXPEDITED SHIPPING

When available, Misk & Silk Boutique may offer expedited shipping options at checkout, including services such as:

  • Same-Day shipping where specifically available
  • Next-Day shipping
  • 1-Day Express shipping
  • Other expedited carrier services

Unless expressly stated otherwise at checkout, an expedited shipping option refers to the carrier transit service after the order has been processed and transferred to the carrier.

Selecting expedited shipping does not automatically eliminate normal order processing time.

For example, selecting a 1-Day carrier service does not necessarily mean an order placed today will arrive tomorrow unless that delivery commitment is expressly stated and guaranteed at checkout.

If a specific expedited service includes a guaranteed delivery commitment, that commitment may be subject to the applicable carrier's terms, limitations, cutoff times, and exceptions.

Expedited shipping charges are generally non-refundable once the purchased shipping service has been performed, except where required by applicable law or when otherwise appropriate because of a verified error by Misk & Silk Boutique.

ORDER TRACKING

When tracking is available, customers will receive shipping confirmation and tracking information after their order has been dispatched.

Customers are responsible for monitoring their tracking information and delivery status.

Tracking information may take time to update after a shipping label is generated or after the carrier initially receives the shipment.

The creation of a shipping label does not necessarily mean that the carrier has physically received or scanned the package.

DELIVERY ESTIMATES & CARRIER DELAYS

Any estimated delivery date displayed at checkout, provided in tracking information, or communicated by a shipping carrier is generally an estimate unless expressly identified as guaranteed.

Delivery may be affected by circumstances outside Misk & Silk Boutique's direct control, including:

  • Carrier delays or disruptions
  • Severe weather
  • Holidays and peak shipping periods
  • Customs or border processing
  • Failed delivery attempts
  • Local transportation disruptions
  • Incorrect or incomplete addresses
  • International transportation delays

Misk & Silk Boutique cannot guarantee carrier-controlled delivery dates for non-guaranteed shipping services.

If we become aware of a significant fulfillment issue affecting an order, we will make reasonable efforts to address the situation and provide any options required by applicable law.

CUSTOMER SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting an order, customers should verify:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City and state or province
  • ZIP or postal code
  • Country
  • Contact information

If you discover an address error after ordering, contact us as soon as possible.

We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the shipping carrier.

Orders returned because of an incorrect, incomplete, or undeliverable address supplied by the customer may require additional shipping charges before being resent.

PACKAGES MARKED DELIVERED

If carrier tracking shows your package as Delivered but you cannot locate it, please promptly:

  • Check the delivery location and surrounding property
  • Check with household members
  • Check with neighbors when appropriate
  • Review any available delivery photograph or carrier notification
  • Contact the shipping carrier for additional delivery information

If the package still cannot be located, contact Misk & Silk Boutique promptly.

We can provide available tracking and shipment documentation and reasonably assist with an eligible carrier investigation or claim.

A package reported missing after a confirmed carrier delivery scan is not automatically considered lost in transit.

Carrier tracking, delivery scans, delivery photographs, signature confirmation, GPS information when available, and other carrier documentation may be considered when investigating a reported missing delivery.

Each situation will be reviewed based on the available evidence and applicable law.

LOST OR SIGNIFICANTLY DELAYED PACKAGES

A shipment is not automatically considered lost solely because tracking has temporarily stopped updating or because delivery is later than originally estimated.

If tracking indicates that a shipment may be significantly delayed or lost in transit, please contact us so we can investigate with the shipping carrier.

If the carrier confirms that a shipment was lost in transit, Misk & Silk Boutique will provide an appropriate resolution, which may include replacement or refund depending on the circumstances and applicable law.

We may require reasonable time for a carrier investigation or claim to be completed before determining the final resolution.

STOLEN PACKAGES

If tracking confirms successful delivery but the package is believed to have been stolen after delivery, please contact us promptly.

Customers may also be asked to cooperate with the carrier, property management, local authorities, or other appropriate parties when investigating suspected theft.

Misk & Silk Boutique will provide available shipping and delivery documentation and reasonable assistance with an eligible carrier investigation or claim.

A report of theft after confirmed delivery does not automatically establish that the shipment was lost in transit or that Misk & Silk Boutique failed to fulfill the order.

Each situation will be reviewed individually based on the available evidence and applicable law.

INTERNATIONAL ORDERS, CUSTOMS & DUTIES

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage charges
  • Clearance delays
  • Other fees imposed by the destination country

Unless expressly stated otherwise at checkout, customers are responsible for applicable customs duties, import taxes, brokerage charges, and other fees imposed by their country or local authorities.

Customs processing is controlled by government authorities and shipping carriers and may cause delays outside Misk & Silk Boutique's direct control.

Estimated international delivery times do not include unexpected customs or clearance delays.

Customers are responsible for complying with applicable import requirements in their destination country.

REFUSED, UNCLAIMED & RETURN-TO-SENDER PACKAGES

If a shipment is returned to Misk & Silk Boutique because of:

  • An incorrect or incomplete customer-provided address
  • Refusal of delivery
  • Failure to claim the package
  • Failed delivery attempts attributable to circumstances outside our control

we will review the order after the merchandise has been returned to us.

Where permitted by applicable law, additional shipping, return-to-sender, customs, or related costs may be deducted from an applicable refund or charged before reshipment, unless the return resulted from a verified error by Misk & Silk Boutique.

Merchandise must generally be returned to us before an applicable refund or reshipment can be completed.

DAMAGED PACKAGES OR MERCHANDISE

If your package or merchandise arrives visibly damaged, contact Misk & Silk Boutique within 2 calendar days of confirmed delivery.

Please retain:

  • The merchandise
  • Original packaging
  • Shipping box or mailer
  • Shipping label
  • Product tags

Provide clear photographs showing the package, merchandise, and reported damage.

Do not discard, wear, wash, alter, repair, or independently return damaged merchandise while your claim is under review.

Verified damaged or defective merchandise will be handled according to our Returns & Refunds Policy.

Our primary resolution for a verified damaged or defective item is generally to replace or correct the affected item when reasonably possible. A report of damage does not automatically qualify an order for an immediate full refund.

ORDER CANCELLATIONS

If you need to request cancellation, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, customization, fulfillment, or shipment.

If an order has already shipped, the applicable Returns & Refunds Policy will apply.

Customized, altered, special-order, made-to-order, and final-sale merchandise may have additional cancellation restrictions once processing or work has begun.

Any cancellation rights required by applicable law remain unaffected.

SHIPPING DELAYS & CUSTOMER COMMUNICATION

If we become aware of a significant fulfillment or shipping issue affecting your order, we may contact you using the email address or contact information provided with the order.

Customers are responsible for providing accurate contact information and should monitor order-related communications.

If we cannot ship an order within an applicable promised shipping timeframe, we will handle any required delay notices, cancellation options, and refunds in accordance with applicable law.

POLICY ACKNOWLEDGMENT

Before proceeding to checkout, customers are required to confirm that they have read and understood our Shipping & Delivery Policy and Returns & Refunds Policy.

When the required acknowledgment is completed, the corresponding order records:

“Policy Agreement: Accepted — Shipping & Delivery Policy and Returns & Refunds Policy.”

This provides a record that the applicable policies were presented and acknowledged as part of the ordering process.

Policy acknowledgment does not waive or restrict consumer rights or remedies that cannot legally be waived.

SHIPPING EVIDENCE & PAYMENT DISPUTES

If a delivery claim, payment dispute, or chargeback occurs, Misk & Silk Boutique may provide relevant documentation to the payment provider or financial institution, including where applicable:

  • Order and payment information
  • The customer's recorded policy acknowledgment
  • Shipping address provided at checkout
  • Fulfillment records
  • Carrier and tracking information
  • Carrier acceptance scans
  • Delivery confirmation
  • Signature confirmation when available
  • Delivery photographs when available
  • Customer communications
  • Carrier investigation or claim information
  • Other relevant fulfillment and delivery documentation

Nothing in this policy prevents customers from exercising legitimate dispute or consumer rights available under applicable law.

CONTACT US

For questions regarding shipping, tracking, delayed orders, delivery concerns, or other order-related issues, please contact:

Misk & Silk Boutique
Email: miskandsilkboutique@gmail.com
Website: miskandsilkboutique.com

Please include your order number and any relevant tracking information, photographs, or supporting documentation so our team can assist you efficiently.