RETURNS & REFUNDS POLICY

At Misk & Silk Boutique, we take pride in the products we offer and want every order to be handled fairly and consistently.

Please review this policy carefully before placing an order. By completing the required policy acknowledgment before checkout, you confirm that you have read and understood our Shipping & Delivery Policy and Returns & Refunds Policy.

OVERVIEW

Our return and refund policy is designed to provide appropriate resolutions when an order arrives damaged, defective, materially not as described, or incorrect due to an error by Misk & Silk Boutique.

A reported issue does not automatically qualify an order for a full monetary refund.

Depending on the circumstances, the appropriate resolution may include a replacement, repair or correction when applicable, exchange, store credit, or refund when required or otherwise appropriate.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

DEFECTIVE OR DAMAGED PRODUCTS

If an item arrives damaged or defective, please contact us within 2 calendar days of confirmed delivery.

To evaluate your claim, we may require:

• Your order number
• Clear photographs or video showing the reported issue
• Photographs of the entire item
• Photographs of the original packaging and shipping materials
• Any other information reasonably necessary to verify the issue

Please keep the item and all original packaging while your claim is being reviewed.

Do not wear, wash, alter, repair, dispose of, or independently return the merchandise unless instructed by Misk & Silk Boutique.

RESOLUTION FOR VERIFIED DAMAGE OR DEFECTS

If we verify that an item arrived damaged or defective, our primary resolution is to correct the problem or provide a replacement when reasonably possible.

Depending on the circumstances, we may:

• Replace the affected item with the same item
• Replace it with an equivalent item if the original is unavailable
• Correct or repair the issue when appropriate
• Offer another appropriate resolution
• Issue store credit or a refund when required by law or when we determine another resolution is appropriate

A customer cannot automatically keep a damaged or defective item and receive a full refund solely by reporting damage.

When reasonably required to investigate or complete a replacement or refund, we may require the original item to be returned to us.

If we require the return of a verified defective, damaged, or incorrect item caused by our error, we will provide appropriate return instructions and, when applicable, a prepaid return label.

This protection applies to eligible damaged or defective merchandise even when the item was purchased during a sale or otherwise marked final sale, subject to applicable law.

CLAIMS & INSPECTION

Submitting photographs or reporting a problem does not automatically constitute approval of a refund, replacement, or other claim.

Misk & Silk Boutique reserves the right to reasonably inspect and verify the reported issue before determining the appropriate resolution.

We may request that merchandise be returned for physical inspection when photographs or other submitted evidence are insufficient to determine the nature, cause, or extent of the reported issue.

Customers must reasonably cooperate with the claim and inspection process.

Failure to provide requested evidence or make merchandise available for an authorized return or inspection may prevent us from verifying the claim and providing a resolution, subject to applicable law.

STANDARD RETURNS

Unless otherwise stated, standard returns are limited.

For non-sale and non-final-sale merchandise, a return may be considered when:

• The merchandise is materially not as described
• We sent the wrong product
• We sent the wrong size or color compared with what was ordered
• Another verified fulfillment error was made by Misk & Silk Boutique

Return requests must generally be submitted within 2 calendar days of confirmed delivery.

To qualify for an approved return, merchandise must generally be:

• Unworn and unused
• Unwashed and unaltered
• Free from perfume, makeup, stains, odors, or other signs of use
• In its original condition
• Returned with original tags and packaging when applicable
• Accompanied by proof of purchase

Merchandise that has been worn, washed, altered, damaged after delivery, or otherwise materially changed from its received condition may be ineligible for return except where applicable law provides otherwise.

SIZE, FIT & CUSTOMER PREFERENCE

Customers are responsible for reviewing available product descriptions, sizing information, measurements, photographs, and other product details before ordering.

Selecting the wrong size, personal fit preference, change of mind, or deciding that an item does not suit your personal preference does not automatically mean that the merchandise is defective or not as described.

If the correct item and size ordered were delivered and the product materially matches its listing, we generally do not provide refunds solely because of:

• Change of mind
• Personal fit preference
• Incorrect size selected by the customer
• Style or color preference
• A customer no longer wanting or needing the item

This does not affect rights available under applicable law.

HANDCRAFTED, EMBROIDERED & UNIQUE ITEMS

Some Misk & Silk Boutique merchandise may contain handcrafted, embroidered, embellished, patterned, or individually finished details.

Minor variations may naturally occur in:

• Embroidery placement
• Pattern positioning
• Stitching
• Beading or embellishment placement
• Fabric texture
• Minor color differences caused by lighting, photography, display settings, or production batches

Minor variations that are normal for the nature of the product and do not materially change the item from its description are not necessarily considered defects.

Claims involving significant workmanship problems or material differences from the product description will be reviewed individually.

CUSTOMIZED, ALTERED & SPECIAL-ORDER ITEMS

Products that have been customized, personalized, altered from standard specifications, specially ordered, or made specifically for the customer may be non-returnable and non-exchangeable once work has begun.

Exceptions may apply in cases of a verified defect, damage, incorrect item, material nonconformity, or where otherwise required by applicable law.

EXCHANGES

We generally approve exchanges when a verified issue exists, such as:

• We sent the wrong item
• We sent a different size or color than what was ordered
• The merchandise has a verified defect
• The merchandise was materially not as described

Exchange requests should generally be submitted within 2 calendar days of confirmed delivery.

General exchanges for change of mind, personal preference, or customer-selected sizing issues are not guaranteed.

Any voluntarily approved exception may be subject to applicable shipping or restocking costs disclosed before the return is completed.

STORE CREDIT & REFUNDS

For approved standard returns that are not caused by an error by Misk & Silk Boutique, the available resolution may be store credit or exchange, depending on the circumstances.

Original shipping charges are generally non-refundable once the shipping service has been performed, except where required by law or where the charge resulted from a verified error by Misk & Silk Boutique.

If a monetary refund is approved, it will generally be issued to the original payment method.

Processing times after a refund is issued may vary depending on the customer's bank, card issuer, or payment provider.

RETURN SHIPPING & FEES

When a return is approved for reasons not caused by an error by Misk & Silk Boutique, the customer may be responsible for:

• Return shipping costs
• Any applicable reshipping costs for an exchange
• Any disclosed restocking fee, where permitted

Return shipping costs may vary depending on the destination, package size, weight, and carrier.

If the return is required because we verified that Misk & Silk Boutique sent an incorrect, defective, or damaged item, we will provide appropriate return instructions and cover return shipping when applicable.

Do not independently mail merchandise back without receiving return instructions. Unauthorized returns may delay processing.

SALE, DISCOUNTED & FINAL-SALE ITEMS

Unless otherwise required by applicable law, merchandise purchased during a sale, with a promotional discount, on clearance, or specifically marked Final Sale is generally:

FINAL SALE — NO RETURNS OR EXCHANGES FOR CHANGE OF MIND, PERSONAL PREFERENCE, OR CUSTOMER-SELECTED SIZING ISSUES.

Final-sale status does not eliminate our responsibility to appropriately address a verified situation where:

• The item arrived materially damaged or defective
• We sent the wrong item
• We sent a different size or color than what was ordered
• The item is materially not as described
• Applicable law requires another remedy

For verified issues, our primary resolution is generally replacement or correction when reasonably possible, rather than an automatic refund.

ITEMS LOST IN TRANSIT

Carrier delays do not automatically mean that a package is permanently lost.

If tracking indicates that your shipment may be significantly delayed or lost, please contact us so we can investigate.

If a carrier confirms that a package was lost in transit, Misk & Silk Boutique will provide an appropriate resolution, which may include replacement or refund depending on the circumstances and applicable law.

We may require reasonable time to complete a carrier investigation before determining the final resolution.

PACKAGES MARKED DELIVERED

If carrier tracking shows that your package was Delivered but you cannot locate it, please promptly:

• Check the delivery location and surrounding property
• Check with household members
• Check with neighbors when appropriate
• Review available delivery photographs or notifications
• Contact the shipping carrier

Then contact Misk & Silk Boutique if the package remains missing.

We will provide available tracking and shipping documentation and reasonably assist with an eligible carrier investigation or claim.

A package reported missing after a confirmed carrier delivery scan is not automatically treated as a package lost in transit.

Carrier tracking, delivery scans, delivery photographs, signatures, GPS information when available, and other documentation may be considered when reviewing the claim.

Each case will be evaluated based on the available evidence and applicable law.

RETURN-TO-SENDER, REFUSED & UNCLAIMED PACKAGES

If a shipment is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to claim the package, or failed delivery attempts attributable to circumstances outside our control, we will review the order once the merchandise is returned to us.

Where permitted by applicable law, additional shipping, return-to-sender, customs, or related costs may be deducted from an applicable refund or charged before reshipment, unless the return resulted from an error by Misk & Silk Boutique.

CHARGEBACKS & PAYMENT DISPUTES

We encourage customers to contact Misk & Silk Boutique directly first if there is a problem with an order so we have an opportunity to investigate and provide the appropriate resolution.

If a payment dispute or chargeback is filed, we may provide relevant order documentation to the payment provider or financial institution, including:

• Order and payment information
• Product listing information
• The customer's recorded policy acknowledgment
• Shipping and tracking records
• Delivery confirmation
• Customer communications
• Photographs or evidence submitted regarding a claim
• Return or replacement offers and instructions
• Carrier investigation information
• Other relevant documentation regarding fulfillment and resolution attempts

Filing a payment dispute does not change the factual status of merchandise or automatically eliminate reasonable return requirements that may apply to an approved refund or replacement, subject to the payment provider's process and applicable law.

Nothing in this section prevents customers from exercising legitimate dispute rights available through their financial institution or under applicable law.

POLICY ACKNOWLEDGMENT

Before proceeding to checkout, customers are required to confirm that they have read and understood our Shipping & Delivery Policy and Returns & Refunds Policy.

When the acknowledgment is completed, the order records:

“Policy Agreement: Accepted — Shipping & Delivery Policy and Returns & Refunds Policy.”

This provides a record that the applicable policies were presented and acknowledged as part of the ordering process.

Policy acknowledgment does not waive or restrict consumer rights that cannot legally be waived.

CONTACT US

If you experience an issue with an order, please contact us promptly so we can investigate and assist you.

Misk & Silk Boutique
Email: miskandsilkboutique@gmail.com
Website: miskandsilkboutique.com

When contacting us about an order issue, please provide your order number, a clear explanation of the issue, and any requested photographs or supporting information.